Emma's Pet Services Buckinghamshire
Emma's Pet Services Terms and Conditions
General Terms and Conditions
All clients will be deemed to have accepted Emma's Pet Services terms and conditions (as laid out here) on signature of the contract.
Emma's Pet Services will not confirm any booking until a consultation has been carried out with the client and the contract and attached documents have been completed and signed.
1. Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days or, by the agreed date specified at the consultation (for dog walking clients) via cash or bank transfer. If payment is not made within this time 2.5% of the total bill will be added for each day that payment is overdue.
2. The client must provide all items necessary for pets to be adequately cared for in the client's absence. (i.e., food, medication, leads, tags, collars, cat litter etc). Should pets require any additional supplies whilst in the care of Emma's Pet Services , these will be purchased and added to the bill.
3. The Customer will supply suitable collars or harnesses and leads [and when necessary muzzles] for the Dog and any coats or other accessories which the Customer wishes to be used. Emma's Pet Services will be entitled to refuse to walk the Dog if a suitable collar or harness and lead [and muzzle] is not provided and to be paid in full as though that walk had taken place.
4. The Customer will either ensure that access is given to Emma's Pet Services to collect the Dog from the agreed address at the agreed times or give Emma's Pet Services a key to the place where the Dog is kept. Emma's Pet Services will use the key to collect and return the Dog and for no other purpose and will keep it safe, not let anyone else have it, not copy it and will return it to the Customer on demand. Access to your property must be straight forward ie keys should open doors easily or gates should be easy to open. If I am unable to gain access into your property after making every reasonable effort you will still be charged for the walk.If it is necessary for keys to be picked up or dropped off in order to complete an assignment charges will be applied for each trip.
5. The client must provide Emma's Pet Services with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Emma's Pet Services reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
6. The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Emma's Pet Services .
7. The Customer will provide Emma's Pet Services with details of the Dog’s inoculations.
8. The Customer will fully inform Emma's Pet Services of any characteristics of the Dog which needs to be known for handling and care of the Dog.
9. Emma's Pet Services must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.
10. Although Emma's Pet Services holds Public Liability insurance, wherever possible pets should be insured by the client. Emma's Pet Services reserves the right to refuse a booking for any animal which is not insured.
11. Emma's Pet Services will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Emma's Pet Services cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
Terms and Conditions - Dog Walking
1. Cancellations - for cancellations of walks on a temporary basis or on a permanent basis for a period of 1 week or more, one months notice is required. For temporary cancellations of 1 or 2 walks in a week requires 48 hours notice minimum. If the required notice is not given then charges will be applied in full for the cancelled period. To be able to reserve your pets space on the walk a fee of £5 may be charged if regular service walks keep getting cancelled to keep your pet space due to a high volume of people wanting a space on the walks.
1a. If you are going on holiday and have arranged alternative arrangements for your dog and will not require my services during this time you will be required to pay 50% of the normal cost in order to reserve your dogs space at the scheduled times.
2. All dogs being exercised must be fully vaccinated and be on a regular flea and worm control regime.
3. All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialised.
4. Emma's Pet Services reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.
5. All dogs will be exercised on a lead unless prior agreement has been reached with Emma's Pet Services and the necessary form has been signed.
6. The walker will apply personal judgement and cut short a walk if necessary because of extreme weather conditions (i.e., heat, thunder storms) for the safety of both the dogs and the walker.
7. If dogs require quick towelling off after walks, towels must be provided and left by the front door.
8. Emma's Pet Services will walk the Dog/s described below for no less than the time agreed.
9. Emma's Pet Services will walk the Dog/s on other occasions by arrangement.
10. Emma's Pet Services reserves the right to walk other dogs at the same time, but the total number of dogs walked with one person at one time will not exceed six [6].
11. Emma's Pet Services will provide this service either personally or by a person appointed by or working under the Provider’s instructions.
12. Emma's Pet Services is not responsible for feeding the Dog unless otherwise contractually agreed. Emma's Pet Services will ensure the dog/s have access to fresh water at the end of the walk.
13. Charges are at the rates listed by Emma's Pet Services.
14. Emma's Pet Services will inform the Customer of any incident or anything which Emma's Pet Services notices about the Dog, which as dog owners the Customer ought to know.
15. Emma's Pet Services will take care, so far as is practicable, that the Dog is not a nuisance or danger to any one, or any other animals, and that no harm comes to it. The customer will supply plastic bags for the dog walker to use them on all walks to remove the Dog’s faeces and ensure that the Dog does not foul any public or private place.
Terms and Conditions - Doggy Day Care / Pet Feeding
1. Any cancellations must be made at least 48 hrs in advance or the full rate will be charged.
2. Emma's Pet Services will make adequate steps to ensure your home is safe and secure in your absence; however Emma's Pet Services cannot be held responsible for any burglaries or accidents caused by your pet(s).
3. The client must provide all items necessary for your pet to be adequately cared for in the client’s absence (i.e. bedding, food, medication, leads, tags, collars etc).
Terms and Conditions - Pet Boarding
1. To secure your booking we require a 50% non-refundable deposit. Should the dog's stay be cancelled less than 10 days prior to admission, full payment will be due.
2. Emma's Pet Services takes great pride in the care of any animal in their charge, however, they cannot be held responsible for any loss, accident, injury or death caused to any animal whilst in their care.
3. All dogs are to have up to date flea treatment and be wormed prior to admittance. Your dog must be insured also.
Terms and Conditions - Pet Taxi
1. All bookings are subject to a 50% non-refundable deposit payable in advance.
2. Any cancellations must be made at least 48 hrs in advance or the full rate will be charged.
3. Clients must notify the veterinary surgery that Emma's Pet Services will be attending the appointment on their behalf and ensure that arrangements for payment have been made with either Emma's Pet Services or the vet.
4. Any owner wishing to accompany Emma's Pet Services whilst an animal is being transported accepts that they do so at their own risk and that Emma's Pet Services does not accept any liability for any accident, injury or delay incurred during transportation.
I have read and agree to the above terms and conditions for Emma's Pet Services.
Client Signature: _____________________________
Date: _____________________________
Emma's Pet Services: _____________________________
Date: _____________________________